Ashley Hillier
Director
BDO’s Operational Excellence approach supports organisations in improving their operations through dedicated research and deep industry experience. Our diverse range of services, including governance, change management, project delivery, and performance management support, enables us to effectively address our clients' operational improvement needs. We offer leadership support, continuous communication and engagement, impact analysis, training, transition planning, and ongoing support post-implementation.
Our Operational Improvement services include:
- Identifying client-facing services in need of improvement
- Developing back-office modernisation procedures
- Optimising human resource utilisation.
- Exploring organisational cost-effectiveness
- Assessing the impact of innovative service delivery models
Our Operational Excellence approach leverages research, diverse services, industry expertise, and leadership support to address and enhance client operations.
