Revolutionising HR operational efficiencies with AI

In a dynamic business landscape where time is of the essence, the quest for operational efficiency becomes paramount.

Our primary challenge lay in managing repetitive HR queries that consumed valuable time. We wanted to reduce the number of queries into the HR department and wanted to harness AI capabilities to alleviate this burden to enhance operational efficiency. By leveraging OpenAI’s GPT models, we created a virtual assistant capable of addressing common HR-related inquiries.

We developed a ChatGPT-style assistant that made use of a GPT4 model hosted securely within Azure’s Open AI framework, within the organisation’s Azure tenant. The model was provided with access to our company’s policies and procedures documents and the Data & AI team engineered the assistant to provide concise responses in the context of the logged in user. 

Ava our AI powered HR assist tool was introduced to staff at the end of 2023 and we are already seeing a significant reduction of queries coming through to the HR people team as staff are embracing using Ava as a first port of call for generic queries.

Additional use cases are now being developed including providing Ava with access to information surrounding health care, pension and other employee benefit so to answer queries in these areas; and also carrying out tasks like booking holidays and logging sickness requests.

Contact the team to learn more about Ava, our AI-powered virtual assistant, and unlock the potential of automation in your organisation.